With the installer usually the first part of an application that a user sees, why is software installation such a notoriously buggy procedure? This month, in The cranky user column, Peter chronicles the ups and downs of installation, from the golden era of the floppy disk to the rise of the standard installer. He also offers some user-centered advice on building installers that work the way users want them to. Read The cranky user: All I want is a quick, easy install tutorial here.

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